Returns Policy

Eligible items must be lodged through our Returns Portal and sent back within the applicable return timeframe.

• Refunds and Exchanges: Items must be lodged and shipped within 15 days of receiving your order.
• Store Credit: Items can be returned within 60 days of receiving your order.
• Peak Sale Periods: During selected peak sale periods, the return timeframe for refunds and exchanges may be extended to 30 days. Any applicable extended timeframe will be communicated during the relevant sale period.

If your return is not shipped within the applicable timeframe, your return request may be cancelled.

To be eligible for a change-of-mind return, items must:

• Be unused and unworn
• Be unwashed
• Be in original, resalable condition
• Have no odours, marks, stains, signs of wear or damage
• Be free from animal or human hair
• Include original tags and packaging where applicable

All returned items are inspected by our warehouse team.

If an item does not meet our return conditions, it may be deemed ineligible for a refund, exchange or store credit.

If a returned item is rejected following inspection and an exchange has already been processed or issued, the customer will be charged for the value of the rejected item and any applicable fees associated with the exchange.

If a return is rejected, the item can be returned to you at your expense.

Return shipping fees depend on your location and the return option selected.

The applicable return shipping fee will be displayed at the Returns Portal checkout before you complete your return.

If you selected Checkout Plus when placing your original order, your eligible return shipping label is covered by Checkout Plus.

This means you will not be required to pay the return shipping fee when lodging an eligible return.

If you are returning an item for an exchange, the return shipping is covered, however you will be responsible for the reshipment fee for the new exchange order. This fee will be displayed during the exchange process.

If you did not select Checkout Plus at checkout, you can still return your eligible items.

You will simply be required to pay the applicable return shipping fee when completing your return through the Returns Portal.

The fee is calculated based on your location and the shipping option available for your return.

Eligible items can be returned for a refund to the original payment method used for the order.

If you did not select Checkout Plus, the applicable return shipping fee will be charged when you lodge your return.

Once your return has been received and approved by our warehouse team, your refund will be processed.

Please allow 2–5 business days for the funds to appear in your account after the refund has been processed. Processing times may vary depending on your bank or payment provider.

Eligible items can be returned for store credit.

Store credit is issued once your return has been received and approved by our warehouse team.

Store credit does not expire and can be used towards a future purchase on the Muscle Nation website.

If you selected Checkout Plus, your eligible return shipping is covered.

If you did not select Checkout Plus but choose store credit as your return resolution, we’ll cover the return shipping fee for you. It’s our little thank you for choosing store credit.

Exchanges are subject to product availability and cannot be guaranteed at the time your return is submitted.

There is a possibility that your requested item, colour or size may sell out before your return is processed.

For Australian orders:

• If you selected Checkout Plus, your return shipping is covered.
• If you did not select Checkout Plus, you will pay the applicable return shipping fee when lodging your return.
• There is no reshipment fee for Australian exchange orders.

For international orders:

• If you selected Checkout Plus, your return shipping is covered.
• If you did not select Checkout Plus, you will pay the applicable return shipping fee when lodging your return.
• A reshipment fee will apply to all international exchange orders, regardless of whether Checkout Plus was selected.
• The applicable reshipment fee will be displayed during the exchange process where you can select standard or express shipping for your new order.

Where available, Instant Exchange and Shop Now allow you to place your new order before your original item has been fully processed.

These options are subject to additional terms.

By selecting Instant Exchange or Shop Now, you authorise Muscle Nation to charge the payment method associated with your return if the original item is not returned within the required timeframe or is deemed ineligible following inspection.

If an item included in the transaction is not returned, you may be charged the full value of the unreturned item.

Instant Exchange and Shop Now orders cannot be edited once submitted.

Any applicable return shipping and reshipment fees will be displayed during the return or exchange process.

Items received through an exchange or Shop Now order are subject to our standard return policy.

For those using our Instant Exchange or Shop Now options, additional conditions apply. By choosing these options, you authorise Muscle Nation to charge the credit or debit card saved on your returns account for the value of any exchanged items if the original items are not received within the specified return window or are deemed ineligible for return upon inspection. Additionally, if items included in the transaction are not returned, you will be charged the full value of any unreturned items.

Muscle Nation reserves the right to decline returns that do not comply with these conditions. In such cases, you will be contacted, and any refused items will be sent back to you at your expense.

By proceeding with a return through any method, including Instant Exchange or Shop Now, you acknowledge and accept these terms and conditions.

Exchange orders are not eligible for a further refund or exchange.

If you need to return an item received through an exchange or Shop Now order, the item can only be returned for store credit.

For safety and hygiene reasons, supplements can only be returned if they are:

• Unopened
• Have an unbroken seal
• In perfect, resalable condition
• In their original packaging

Please contact our Customer Experience Team at orders@musclenation.org for approval before returning any supplement.

Opened supplements cannot be returned.

For safety and hygiene reasons, the following items cannot be returned:

• Underwear
• Socks
• Opened supplements

Please check the product description and return eligibility shown in the Returns Portal before lodging your return.

Items marked as Final Sale are not eligible for a refund or store credit, as stated on the relevant product page.

Final Sale items may be exchanged for the same style and colour in a different size, subject to availability.

If the requested size is unavailable, no further return or exchange can be processed.

If you believe you have received an item that is faulty, damaged or incorrect, please lodge your return through our Returns Portal and select the relevant faulty, damaged or incorrect item reason and contact our team at orders@musclenation.org

Please do not select a change-of-mind reason for an item you believe is faulty or damaged.

Where possible, provide photographs and details of the issue when lodging your return. We may also ask you for additional information or for the item to be returned for further assessment.

If your item arrived damaged or defective, we recommend keeping the original packaging, tags and any other materials received with your order until your claim has been assessed.

Please do not dispose of, alter or attempt to repair an item you believe is faulty before contacting us, as we may need to inspect it.

Faulty, damaged and incorrect item claims are assessed individually based on the nature of the issue, the condition of the product and the information available to us.

If an item is confirmed to be faulty, damaged or incorrectly supplied, any applicable return or replacement arrangements will be determined in accordance with your rights under applicable consumer law.

Once your return arrives at our warehouse, please allow up to 10 business days for your return to be received, inspected and finalised.

During peak sale periods, returns may take up to 15 business days to be processed due to increased volumes.

Please wait until the applicable processing timeframe has passed before contacting our team for an update.

All returned items are inspected when they arrive at our warehouse.

By lodging a return, you acknowledge that the returned item must meet the conditions outlined in this policy.

If your return does not meet our requirements, we may decline the return. You will be contacted if this occurs, and the item can be returned to you at your expense.

If you paid using a Buy Now, Pay Later provider:

Store Credit or Exchange: Your scheduled payments will continue as originally arranged.

Refund: Your refund will be processed to the original payment method. Any applicable outstanding payments will be adjusted or cancelled by your payment provider, and amounts already paid may be refunded in accordance with their processes.

If an order was paid for using a gift card and another payment method, any refund will first be applied to the gift card.

If the refund amount exceeds the amount originally paid by gift card, the remaining balance will be refunded to the secondary payment method.

By submitting a return through our Returns Portal, you confirm that you have read and agree to the terms of this Returns Policy.

Muscle Nation reserves the right to decline returns that do not meet the requirements outlined above.

Nothing in this Returns Policy limits or excludes your rights under applicable consumer law.

If you have any questions about your return, please contact our Customer Experience Team at orders@musclenation.org.