FAQs

Returns

What is your returns policy?

You may return any full price items in exchange for a store credit within 30 days of receiving your order. Then, you can use this store credit to repurchase your items in the desired size or style. Alternatively, you may use your store credit to purchase anything else you wish from our website. Our store credits never expire and can be used storewide. 

How do I lodge a return?

You will receive a ‘Thank You’ card in your parcel, explaining how to complete a return. Alternatively, you can process your return via our online returns portal and follow the prompts: https://musclenation.org/pages/exchange-returns 

How long does it take to process my return?

From when a return parcel is received at our warehouse, we ask customers to allow up to 7 business days for their return to be finalised. Please note, during launch periods we ask customers to allow up to 10-14 business days for their return to be processed. Our Returns Team is busily working through all return parcels to ensure you receive your store credits as quickly as possible. 

Have you received my return yet?

When sending your return parcel at the post office, we recommend to ensure your parcel has return tracking. This way, you can track your parcel in transit to our warehouse, and see exactly when it is delivered. From when a return parcel is received at our warehouse, we ask customers to allow up to 7 business days for their return to be finalised. 

Can I exchange an item?

You may return any full price items in exchange for a store credit. Then, you can use this store credit to repurchase your items in the desired size or style. Alternatively, you may use your store credit to purchase anything else you wish from our website. Our store credits never expire and can be used storewide. Unfortunately, we do not offer refunds or direct exchanges for returned items, unless they are deemed faulty upon inspection. In some scenarios, we may require a faulty item to be returned to us for further inspection before honouring an exchange or refund. 

Do you pay for my return shipping?

Customers are required to cover shipping costs when returning items. We suggest to use standard or regular shipping, as this will be the most cost effective option. We recommend ensuring your parcel has return tracking, so you can track your parcel in transit to our warehouse, and see exactly when it is delivered.

Can I return items from more than one order in the same parcel?

Yes, you can! Please include a note in your parcel with a brief description of each item you are returning, with their corresponding order numbers. On the note, please also include your full name, and the return order number you were issued via our online returns portal. 

The swing tag is not on my item anymore, can I still return it?

We require all swing tags to be attached to items when processing a return. However, if you have quickly removed your swing tag, or the swing tag has come off, we will still accept your return provided the item is in perfect condition. Please ensure the garment is in impeccable condition, unworn and unwashed. Please note, if the inner garment sizing tag has been removed or torn, we will be unable to accept the return, as the garment cannot be put back into stock circulation. 

Can I return an item I purchased from the ‘Sales Tab - Up to 80% Off’?

Sale items and items from our ‘Sales Tab - Up to 80% Off’ cannot be returned as they are on final clearance. Please double check your sizing and read each product description before checking out. No store credits will be issued in exchange for sale items or final clearance items.