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What payment methods do you accept?

AfterPay, PayPal, Visa, Visa Debit, MasterCard, American Express, Laybuy, ZipPay and Sezzle. 

Will I receive an order confirmation?

All Muscle Nation orders will receive an email order confirmation. You will receive a secondary notification email with your tracking details upon dispatch.

Will I receive tracking information?

A tracking link will be sent via email or SMS, if you have provided your mobile number, once your order has been printed and prepared for the packing process. Your tracking information will update as soon as your parcel receives the initial scans by the courier. From there, you can track your order in transit accordingly. 

Can you cancel my order?

Even though we endeavour to make changes to a customer's order upon request, as we have a huge amount of orders each day, with two courier pick-ups a day, this task can be very challenging. We are quick to process and dispatch orders from our warehouse, and once you process your order and click ‘confirm & pay‘, after this point we can not guarantee any changes can be made, or that an order can be cancelled. However, if you are quick to let our team know, we might be able to make these changes for you. 

You can contact us via email at . We have a 24-48 hour minimum response time. 

If you have contacted us in relation to a change of address and we are unable to amend this address error, your parcel may be reshipped back to us. We will then be in contact with you to arrange redelivery. 

* Please note: Double and triple check your address is placed correctly before confirming your order as shipping fees may apply for reshipping. 

I’ve added the incorrect size or item to my order: 

As mentioned above, once your order has been processed we cannot guarantee any changes can be made. However, if you are quick to let our team know we might be able to make these changes for you. 

You can contact us via email at . We have a 24-48 hour minimum response time. 

If you have emailed us and we are unable to make these changes, please contact us so we can guide you through our Returns Policy and process.  

What happens when I receive an incorrect or faulty item?

If, on the rare occasion, you receive an incorrect or faulty item please send through an enquiry via email with your order number, name and description of the product/s. For faulty items, we will require you to send through photos of the issue to our team for assessment within 7 days of receiving your order. Once this has been verified, we will begin to take the steps needed to rectify the issue. Please do not lodge a return request for a faulty item through our portal until contact is made with our Customer Service Team. 

If you have received an incorrect item, we may also require photos to be sent via email to effectively resolve the issue. We will then have you return the item/s back to us and compensate you for your return postage. Upon receiving the item back at our warehouse, we will arrange to ship you out the correct item. 

* Please note: There is no lifetime warranty on any of our products. They are all subject to wear and tear over time, depending on how you care and wash your items. For more information, please see our Wash & Care Guide.

* Please note: If you have received the wrong package, we will need to have this returned, then reship the correct order. Or, a store credit will be provided.

What happens if my package is lost?

Once an order is dispatched from our warehouse, delivery and responsibility is passed onto the courier. If your package has been delayed for an extended period of time, please contact us and we will launch an investigation with the relevant courier company. As soon as we receive further information, we will be in contact with you immediately. 

In the circumstance your package is declared lost (a package can only be deemed lost once our staff have contacted the courier and a Proof of Delivery cannot be provided), we will either arrange to reship your original order (depending on stock levels) or provide you with a store credit for the value of your order. We understand this is an unfortunate scenario, but we will be in constant communication with you to have this issue resolved. 

Are free gift promotions subject to change?

Free gifts are available for retail consumer orders only while stocks last. If the chosen gift is not available, we will provide an alternative item of equal value. Free gifts are selected by the customer during the checkout process. If free gifts are not added, please email or Instagram DM our team so we can attempt to have these added to your order. If we are unable to add these free gifts to your purchase and it has already been dispatched, we are more than happy to send these products out once the shipping costs are covered.

My item fits and feels slightly differently in the same style across different colours?

There might be a slight fit and feel difference in the same style and size product across different colours. Our Scrunch Bum Collection is made from the same custom fabric blend, and the colours are selected by us. In the manufacturing process, some dye requires more settling time than others. As a result, some coloured garments may fit and feel slightly differently to others in the same style and size. We suggest to size up if you are in-between sizes to ensure the items are a comfortable and flexible fit.

Am I able to cancel my pre-sale order?

Unfortunately, we are unable to cancel or offer a refund on pre-sale items. By opting in and paying for your pre-sale item, you understand the product will be allocated to you and shipped in the noted month. If you do wish to cancel your pre-sale order, you agree and understand you will need to cover a cancellation fee of 20% of value of the product.

Still haven’t found the answer you are looking for? 

Please feel free to contact us and we’re happy to answer any questions you may have. 

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