Afterpay Day Giveaway 2024 - Terms & Conditions

Supplements are only returnable if unopened, with the seal unbroken, and in perfect resalable condition, in the original packaging.Contact us via email for approval before returning supplements (orders@musclenation.org)

If you believe your product is faulty or incorrect, please contact us at orders@musclenation.org with your order number and photos of the fault/damage.

You are more than welcome to return your eligible items for a refund. Refunds will be processed back to the original payment method used on your order. A $9.99 return shipping fee (Aus only) will be deducted from your refund amount. Once your refund has been successfully processed, it can take 2-5 business days for the funds to show in your account depending on your bank. 

Opting for store credit comes with a little extra reward—you won’t be charged the $9.99 returns handling fee, giving you even more value back! Store credits can be used at any time on our website and do not have an expiration date.

Store credits can be used at any time on our website and do not have an expiration date.

Please note: Currently, we are unable to process exchanges for orders shipped to countries outside of Australia.

We offer "Instant Exchanges" for your convenience, allowing you to place your exchange order right when you submit your return request. Please be aware that a temporary authorisation will be placed on your credit card for the full amount of the exchange order for 7 business days. If your return isn’t sent back within 21 days of submitting the request, the full amount will be charged to your credit card. Make sure to have your parcel scanned as received when you drop it off and keep the receipt as proof.

Unfortunately, we cannot make any changes to Instant Exchanges, as our system does not allow edits once processed.

Finally, please remember that all orders, including exchanges and "Shop Now," are subject to our standard return policy.

We are unable to process exchanges for items that have already been exchanged. If this is the case, you can return the item for store credit and place a new order.

Please note: Currently, we are unable to process shop now exchanges for orders shipped outside of Australia.

We offer “Instant Exchanges” on “Shop Now” orders for your convenience, allowing you to place your order for a different item on our website right when you submit your return. Please be aware that a temporary authorisation will be placed on your credit card for the full amount of the exchange order for 7 business days. If your return isn’t sent back within 21 days of submitting the request, the full amount will be charged to your credit card. Make sure to have your parcel scanned as received when you drop it off and keep the receipt as proof.

Unfortunately, we cannot make any changes to Instant Exchanges, as our system does not allow edits once processed.

Finally, please remember that all orders, including exchanges and "Shop Now," are subject to our standard return policy.
We are unable to process exchanges for items that have already been exchanged. If this is the case, you can return the item for store credit and place a new order.

Any items marked as “final sale” are not eligible to be returned for a store credit or refund, as outlined in the product description.

Final sale items can be exchanged for the same style and colour in a different size, subject to availability. If your desired size is unavailable, we appreciate your understanding that no return or further exchange can be processed.

Store Credit or Exchange: If you choose store credit or an exchange, your scheduled payments will continue as originally set.

Refund: If you opt for a refund, the amount will be returned to your original payment method. Any outstanding payments will be canceled, and any balance already paid will be refunded.

If you paid for part of your order with a gift card and covered the remaining balance with another payment method, your refund will first be applied to your gift card, as it was the initial payment method used. Any remaining refund amount will then go to your secondary payment method.

If you have further questions about your refund, please reach out to our support team at orders@musclenation.org for assistance.