FAQs

Orders and General

Will I receive an order confirmation?

Yes, all Muscle Nation orders will receive an email order confirmation once an order has been placed online. You will then receive a secondary email notification with your tracking details upon dispatch.

I didn’t receive my order confirmation?

Please ensure you enter your email address correctly at the checkout. Please note, depending on your email settings, your order confirmation may automatically be redirected to your junk or spam folder. If you still do not receive your order confirmation, please contact our Customer Service Team via Facebook Messenger or email orders@musclenation.org with your full name, order number and correct email address.

Can you edit my order?

We endeavour to make changes to a customer’s order upon request. However, due to the volume of orders we receive, in conjunction with two courier pick-ups a day, this task can be challenging. As a result, we cannot guarantee we will be able to make any requested changes before an order is dispatched. If we are unable to make the desired order changes, our Customer Service Team can guide you through our Returns Policy and process. For order enquiries, please contact us via email orders@musclenation.org. Please note, we have a 24-48 hour minimum response time. 

Can I cancel my order?

With our scanning and inventory system, it has enabled our Warehouse Team to be very efficient in processing, packing and preparing orders for dispatch. Therefore, once you process your order online and click ‘confirm and pay’, after this point we can not guarantee an order can be cancelled.

Why is the website not loading on my browser?

If you do find yourself having technical difficulties while browsing our website, we suggest to clear your cache, refresh your internet browser, or try an alternate device. If you are still facing technical difficulties, please get in touch with our Customer Service Team via Facebook Messenger or email orders@musclenation.org

Can I hold items in my cart?

Unfortunately, items cannot be held or reserved in carts as Shopify does not currently allow this feature - mainly for security reasons. This way, spam accounts and bots cannot hold large quantities of items in carts to prohibit other customers from purchasing. Given the circumstances, you are unable to hold items in your cart for an extended period of time. If an item has dropped out of your cart before checking out and has now sold out, we do apologise for any inconvenience this has caused and we appreciate your understanding.

What happens when I receive an incorrect or faulty item?

If on the rare occasion, you receive an incorrect or faulty item please contact our Customer Service Team via Facebook Messenger or email orders@musclenation.org. Please include your order number, full name, email address and photos of the item within 7 days of receiving your order. Please do not lodge an online return request for an incorrect or faulty item, as our Customer Service Team will resolve these enquiries with you directly. For an incorrectly sent item, we will require you to return the item to our warehouse, and we will arrange to promptly ship you the correct item. 

Please note, there is no lifetime warranty on any of our products. They are all subject to wear and tear over time, depending on how you care and wash your items. For more information, please see our Wash & Care Guide on our website (HYPERLINK). 

What if I have an issue with a product I purchased from a wholesaler or stockist?

If you encounter an issue with a product you purchased from a wholesaler or stockist, we ask you please contact their team directly. Wholesalers and stockists have their own returns policies in place which you will need to follow. We thank you for your understanding. 

How do I find out if an item is coming back in stock?

We're always looking to add new styles to our rapidly expanding product range! This means certain items may not return online once sizes have sold out. This is to make way for all the exciting products set to launch in the future. If you have a specific item or size in mind, please jump onto the item's product page and select 'Notify Me When The Selected Size Is In-Stock’. Once you input your email address, you will be notified when your desired item or size returns online. Please also stay tuned via our Instagram @musclenation for the latest news on our restocks. 

Why does my item feel different in the same style, across different colours?

There might be a slight fit and feel difference in the same style across different colours. Our Scrunch Collection is made from our Signature Scrunch Fabric, and the colours are selected by us. In the manufacturing process, some dye requires more settling time than others. As a result, some coloured garments may fit and feel a little differently to others in the same style and size. Therefore, we suggest to size up if you are in between sizes for a more comfortable fit.