FAQs

Payments and Promotions

What payment methods do you accept?

We accept: AfterPay, PayPal, Visa, Visa Debit, MasterCard, American Express, Laybuy, ZipPay, Klarna and  Sezzle.

What currency will I be charged in?

On our website, we give customers the option to view our products in their desired currency. However, as we are an Australia based company, once an item is added to your cart and you proceed to the payment method, the products will automatically switch back to AUD. Now, this is purely for our financial records and you will be charged in your local currency. If you were to convert both currencies using the daily conversion rate, you will see both values equal the same amount. 

Are free gift promotions subject to change?

Free gifts are available for retail consumer orders only while stocks last. If the chosen free gift is not available, we will provide an alternate item of equal value. Free gifts are selected by the customer during the checkout process. If you encounter an issue with adding free gifts at the checkout, please contact our Customer Service Team via Facebook Messenger or email orders@musclenation.org. We will attempt to include these free gifts in your order before it proceeds to the packing and dispatch stages. 

How do I use my discount code?

Enter your discount code in the ‘Gift card or discount code’ field at the checkout. Once your discount code is entered, press ‘Apply’. You can only use one discount code per transaction. Please note, you are unable to use your MN Rewards Vouchers in conjunction with a discount code, as these vouchers do act as discount codes. 

Can I use my discount code and gift card in the same transaction?

Yes, you may use your discount code and gift card in the same transaction. However, you are unable to use your MN Rewards Vouchers in conjunction with a discount code, as these vouchers do act as discount codes.

Can I use more than one discount code?

You can only use one discount code per transaction. Please note, you are unable to use your MN Rewards Vouchers in conjunction with a discount code, as these vouchers do act as discount codes.

What happens if I forget to use my discount code or gift card?

Unfortunately, once an order has been placed, we are unable to apply discount codes or gift cards. If you have any further questions, please contact our Customer Service Team via Facebook Messenger or email orders@musclenation.org