FAQs

Shipping and Delivery

Where do you ship to?

We offer worldwide shipping! 

How can I track my order?

A tracking link will be sent to you via email, or SMS if you have provided your mobile number. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information. This tracking information will update as soon as your parcel receives the initial scans by the courier. From there, you can track your order in transit!

What do I do if I have added the wrong address?

If you have made an error with your shipping address, please contact our Customer Service Team immediately via Facebook Messenger or email orders@musclenation.org. If we are unable to amend your address before your order is dispatched, we will attempt to contact the courier and pass on a redirection request. Unfortunately, once a parcel is scanned into a courier network, we cannot guarantee a redirection request will be successful. If your parcel is returned back to us, we will be in contact with you to arrange redelivery. Please double check and triple check your address is entered correctly before confirming your order. Shipping fees may apply for redelivery.

What happens if my parcel is lost?

Once an order is dispatched from our warehouse, the delivery and responsibility is handed over to the courier. If your package has been delayed for an extended period of time, please contact our Customer Service Team via Facebook Messenger or email orders@musclenation.org. We will launch an investigation with the relevant courier company. As soon as we receive further information, we will be in contact with you immediately. In the unfortunate scenario of your parcel being declared as lost (a parcel can only be declared as lost once our team has received this confirmation from the courier), we will either arrange to reship your original order (depending on stock levels) or provide you with a store credit for the value of your order (excluding the initial shipping cost). We understand this is an unfortunate scenario, but we will be in constant communication with you to have this issue resolved. Please note, we do not issue refunds for lost parcels. 

What if I have a delivery issue?

If you have not received your parcel in the expected timeframe, please firstly check other locations around your property, and with other members of your household. Please also check if you have received a calling card, as this will indicate if your delivery was unsuccessful, or if your parcel has been taken to a collection point for pick up. Alternatively, you may contact our Customer Service Team via Facebook Messenger or email orders@musclenation.org and we will get in touch with the courier. 

I live overseas, will I need to pay additional handling fees, duties, taxes and custom fees?

We will always do our best to ensure the amount of tax being charged to you is as minimal as possible. However, we cannot guarantee a customer will not encounter any additional handling fees, duties, tax or customs fees upon their order entering their country. Please refer to Sections 21 & 22 of our Terms and Conditions for further information in relation to these charges. 

Please note, due to new legislation, VAT will be charged at point of sale. If you have any further questions, please contact our Customer Service Team via Facebook Messenger or email orders@musclenation.org

How do I receive free shipping?

Orders over $100 AUD (after discount) will receive free standard shipping, Australia wide. Alternatively, orders over $250 AUD (after discount) will receive free international shipping.

When will my order be shipped?

All orders placed before 2pm AEST (Monday - Friday) will dispatch our warehouse the same day via the selected shipping method. During launch periods, depending on the volume of orders we receive, we ask customers to please allow up to 3-5 business days for their order to be dispatched. 

Why is there only express shipping available for international orders?

Currently, we only offer express shipping for international orders. We have pressed pause on shipping orders overseas via standard post due to the current shipping delays worldwide. By shipping international orders via express post, we are attempting to combat any lengthy delays your parcel may face if being sent via standard post. We will certainly offer standard shipping for our international customers again in the future, once a sense of normality returns to the shipping industry worldwide.