$2,000 Cash & Apple Giveaway - Terms & Conditions

*Entrants must be 18 years of age or over to enter and is open to Australian residents only. One entry per person. Entries shall be deemed to be submitted by the authorised account holder of the e-mail address associated with the Entry. By entering this competition, the entrant consents to these terms and conditions.

The entrant’s personal information will be handled by Muscle Nation in accordance with its Privacy Policy. Entrants can only enter in their own name and not on behalf of another individual. The Promoter reserves the right, at any time, to verify the validity of entries and Entrants (including an Entrant’s identity and age).

There will be 1 winner to receive:
  • $2,000 AUD which will be transferred to the winners nominated bank account or awarded via cheque.
  • 1 x iPhone 14 Pro 256gb
  • 1 x AirPods Pro 2nd gen
  • 1 x Apple Watch Series 8
Entries are valid from 3:00 pm AEST 7 October 2022 until Thursday 3rd November 4:00 pm AEST.  The prize winner will be announced on the @musclenation Instagram and contacted via email within 3 business days of the competition. Terms and Conditions are subject to change.
Supplements

Supplements are only returnable if unopened, with the seal unbroken, and in perfect resalable condition, in the original packaging.Contact us via email for approval before returning supplements (orders@musclenation.org)

Faulty Returns

If you believe your product is faulty or incorrect, please contact us at orders@musclenation.org with your order number and photos of the fault/damage.

Refund

You are more than welcome to return your eligible items for a refund. Refunds will be processed back to the original payment method used on your order. A $9.99 return shipping fee (Aus only) will be deducted from your refund amount. Once your refund has been successfully processed, it can take 2-5 business days for the funds to show in your account depending on your bank. 

Store Credit (Australian Returns)

Opting for store credit comes with a little extra reward—you won’t be charged the $9.99 returns handling fee, giving you even more value back! Store credits can be used at any time on our website and do not have an expiration date.

Store Credit (International Returns)

Store credits can be used at any time on our website and do not have an expiration date.

Instant Exchange (Australia Only)

Please note: Currently, we are unable to process exchanges for orders shipped to countries outside of Australia.

We offer "Instant Exchanges" for your convenience, allowing you to place your exchange order right when you submit your return request. Please be aware that a temporary authorisation will be placed on your credit card for the full amount of the exchange order for 7 business days. If your return isn’t sent back within 21 days of submitting the request, the full amount will be charged to your credit card. Make sure to have your parcel scanned as received when you drop it off and keep the receipt as proof.

Unfortunately, we cannot make any changes to Instant Exchanges, as our system does not allow edits once processed.

Finally, please remember that all orders, including exchanges and "Shop Now," are subject to our standard return policy.

We are unable to process exchanges for items that have already been exchanged. If this is the case, you can return the item for store credit and place a new order.

Shop Now Exchanges (Australia Only)

Please note: Currently, we are unable to process shop now exchanges for orders shipped outside of Australia.

We offer “Instant Exchanges” on “Shop Now” orders for your convenience, allowing you to place your order for a different item on our website right when you submit your return. Please be aware that a temporary authorisation will be placed on your credit card for the full amount of the exchange order for 7 business days. If your return isn’t sent back within 21 days of submitting the request, the full amount will be charged to your credit card. Make sure to have your parcel scanned as received when you drop it off and keep the receipt as proof.

Unfortunately, we cannot make any changes to Instant Exchanges, as our system does not allow edits once processed.

Finally, please remember that all orders, including exchanges and "Shop Now," are subject to our standard return policy.
We are unable to process exchanges for items that have already been exchanged. If this is the case, you can return the item for store credit and place a new order.

Final Sale

Any items marked as “final sale” are not eligible to be returned for a store credit or refund, as outlined in the product description.

Final sale items can be exchanged for the same style and colour in a different size, subject to availability. If your desired size is unavailable, we appreciate your understanding that no return or further exchange can be processed.

I paid with a ‘Buy Now, Pay Later’ option, how does my return work?

Store Credit or Exchange: If you choose store credit or an exchange, your scheduled payments will continue as originally set.

Refund: If you opt for a refund, the amount will be returned to your original payment method. Any outstanding payments will be canceled, and any balance already paid will be refunded.

How will my refund be processed if I paid for my order with a gift card and another payment method?

If you paid for part of your order with a gift card and covered the remaining balance with another payment method, your refund will first be applied to your gift card, as it was the initial payment method used. Any remaining refund amount will then go to your secondary payment method.

If you have further questions about your refund, please reach out to our support team at orders@musclenation.org for assistance.