EVERYTHING YOU NEED TO KNOW
WHEN DOES THE BLACK FRIDAY SALE START?
Thursday Nov 9th at 8am AEST
8 AM AEST (QLD time)
9 AM AEDT (New South Wales, Victoria, Tasmania, and the Australian Capital Territory)
8:30 AM (South Australia)
7:30 AM (Northern Territory)
6 AM (Western Australia)
2 PM Wednesday PST (Los Angeles)
WHAT IS THE STOREWIDE DISCOUNT?
50% off storewide, absolutely everything for 2 hours only! USE CODE BF50 AT CHECKOUT
40% off storewide for the remainder of the sale period! USE CODE BF40 AT CHECKOUT
IS THE DISCOUNT STOREWIDE OR UP TO OR ONLY SELECT ITEMS?
Our Black Friday Sale is 50% Off Storewide, absolutely everything for the first 2 hours, then 40% off for the remainder of the sale period.
WHAT HAPPENS IF I DON’T USE THE BF50 OR BF40 CODE AT CHECKOUT?
Regrettably, if you fail to enter either code "BF50" or "BF40" at checkout, you will not be eligible for the storewide Black Friday Discount.
To make things convenient for you, we have streamlined our checkout process to ensure you can easily apply the discount code. Therefore, please take a moment during checkout to ensure you use the appropriate code for your discount.
WILL THE SITE BE LOCKED BEFORE THE SALE?
Yes, the website will be locked 24 hours prior to launch on Thursday Nov 9th at 8am AEST.
WILL EVERYTHING BE AVAILABLE ON THE WEBSITE TO PREVIEW BEFORE THE SALE?
Certainly, all our new styles for women and men will be accessible for preview online before the sale commences.
Stay updated on when these items will be available for viewing by visiting our website and following us on Instagram @MuscleNation. We'll keep you informed with the latest updates.
WISHLIST FOR A QUICKER CHECK OUT ON LAUNCH DAY
To ensure you're well-prepared for our biggest sale of the year and to streamline your checkout experience, we highly recommend utilising our wishlist feature. Here's how to do it:
- Log in to your account.
- Select the items you desire and choose your preferred size.
- Click the heart icon to add these items to your wishlist.
When our Black Friday Sale goes live, you can conveniently access your wishlist and swiftly transfer all the selected items to your cart for a smooth and efficient checkout process.
Please keep in mind that to use the wishlist feature, you must be on the same device where the wishlist was created, and you must be logged in to your account. Creating a wishlist does not automatically reserve items in your cart.
If you haven't created an account yet, you can do so by clicking [link to create an account].
IS THERE A MINIMUM SPEND TO RECEIVE THE DISCOUNT?
No minimum spend, just use code BF50 or BF40 at checkout to receive the discount!
IS THERE A CART HOLD FOR MY ITEMS?
Please be mindful that adding an item to your cart unfortunately does not reserve it for final checkout.
ARE SUPPLEMENTS ON SALE?
Yes, all supplements are part of the storewide discount.
CAN I STILL USE STACK AND SAVE?
You will need to choose your supplements individually, as they will all be discounted individually at checkout. This includes all supplements, protein snacks and custard protein bars.
There will be no stack and save bundles available during our Black Friday Sale period.
Supplements can be shipped to customers all around the world. However, the following items are unable to be shipped internationally: MN Energy Drink Variety Pack, Protein Water Variety Pack and Protein Puffs.
HOW LONG UNTIL I GET MY ORDER?
During this period, our warehouse will be in operation seven days a week with extended working hours each day to ensure the swift dispatch of your orders.
Due to the high volume of orders placed during our Black Friday Sale, we kindly request that you allow up to 15 business days for the processing and dispatch of your order. You will receive dispatch information (indicating that your order has been picked and packed) during this time. Once your order is dispatched and picked up by our couriers, you will receive tracking updates via both Email and SMS.
Orders placed during the Black Friday Sale will commence the dispatch process starting from Monday, November 13th.
It's worth noting that this period is exceptionally busy for couriers as they approach their peak season. Consequently, there may be differing delays depending on your location, and it might take up to 48 hours for your tracking information to update.
Rest assured, orders will be swiftly leaving the Muscle Nation warehouse, and our couriers are working extended hours to ensure your packages reach you promptly.
We sincerely appreciate your understanding and patience during this busy period.
HOW DO I CLAIM FREE SHIPPING?
Spend over $100 AUD (after discount) and you will receive free standard shipping Australia wide.
Express shipping and International shipping will incur their respective charges at checkout.
IF I SELECT EXPRESS SHIPPING, WILL MY ORDER BE PRIORITISED?
If you opt for Express Shipping, it's important to understand that this selection won't result in your order being prioritised during the initial dispatch process (pick and pack from our warehouse). However, it will be prioritised once it's in transit with the courier, as it will be shipped via express post for faster delivery.
YOUR ORDER TRACKING
Your tracking information will become available when the shipping label is generated at our warehouse. Afterward, your order will be picked up and scanned out of our warehouse by the courier. It's quite common for your tracking link to initially display as 'Invalid' or 'Pending,' and this is perfectly normal. It may take up to 48 hours for your tracking information to update.
Due to the substantial number of orders leaving our warehouse, some couriers transport parcels to their sorting facilities for initial scans. This is the reason behind the potential delay in tracking updates. Please keep in mind that this is a particularly busy period for our participating couriers as they gear up for their peak season.
HOW CAN I CONTACT YOU DURING THE BLACK FRIDAY SALE?
If you have any inquiries about your order, please feel free to get in touch with us. Before reaching out, we recommend taking a look at our FAQ section, as your question may have already been addressed there.
During this busy period, please allow up to 48-72 hours for a response. We genuinely appreciate your patience and understanding.
I HAVE MADE A MISTAKE ON MY ORDER, CAN I CHANGE IT?
Once an order has been placed during our Black Friday Sale, we are unable to make any adjustments. This includes changes to sizes, colours, items, and shipping addresses. We kindly ask that you exercise caution when checking out to ensure the accuracy of your shipping information and the items in your cart.
Please be aware that we cannot cancel an order once it has been placed. We apologise for any inconvenience this may cause and appreciate your understanding.
I HAVE PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
No, unfortunately we are unable to combine multiple orders. Each order will be dispatched separately.
PAYMENT AND DISCOUNT CODES
DO I NEED TO ENTER A CODE TO RECEIVE THE STOREWIDE DISCOUNT?
For 50% off, use code BF50 at checkout
For 40% off, use code BF40 at checkout.
You must use a discount code at checkout to receive the Black Friday storewide discount. Kindly be aware that the 50% off discount will only be accessible for the first 2 hours of launch. It will be switched off at 10am AEST sharp.
If you happen to miss this window, you can still use code BF40 at checkout to enjoy 40% off storewide. Please note that we will not honour any latecomers with the 50% off discount after the initial 2 hour period.
CAN I USE DISCOUNT CODES ALONG WITH THE STOREWIDE DISCOUNT?
To receive the Black Friday storewide discount, you MUST apply either the code "BF50" or "BF40" at checkout.
You can also still use gift cards and store credits (from returns) in conjunction with our storewide discount code.
Please be aware that during this sale, no other discount codes or athlete codes will be applicable.
Kindly note that Loyalty Points cannot be used or redeemed during this sale period. However, you can still accumulate points for future purchases.
WHAT PAYMENT METHODS WILL BE AVAILABLE?
All our usual payment methods will be available during our Black Friday Sale. This includes; Visa, Mastercard, PayPal, Afterpay, Sezzle, LayBuy, Zip Pay, Klarna, ShopPay and Google Pay.
IF SOMETHING SELLS OUT, CAN I PURCHASE IT LATER IF IT RESTOCKS AT THE DISCOUNTED PRICE?
Once items sell out, they will no longer be available at the discounted price.
We highly recommend being prepared and visiting our website during the launch day, which is Thursday Nov 9th at 8am AEST.
While some items may be restocked at a later date, if your preferred size is no longer in stock, you are welcome to subscribe to email notifications on all product pages. In the event that your size becomes available again, you will receive an email notification.
By chance, if your size returns you will be notified by email.
RETURNS AND EXCHANGES
You are welcome to return items purchased at 50% and 40% discount during our Black Friday Sale.
For all returns, we will issue a store credit equivalent to the price you paid during the sale. During the Black Friday sale period, we kindly request that customers allow at least 7 business days for their return to be processed once it arrives at our warehouse. To accommodate this, we have extended our return policy to 14 days.
If you have any questions regarding sizing, style, or fit, our Customer Care Team is always available to assist you. You can reach us via Facebook Messenger HERE or by emailing us at firstname.lastname@example.org.
For a detailed overview of our returns policy, please visit our page full returns policy here.
To initiate a return, please click here.