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BLACK FRIDAY SALE - 20 NOV 2020


When
: Friday, 20th November 2020

Time: 8am AEST (Brisbane), 9am AEDT (Syd/Melb)

FAQ's: Bottom of this page

 

EVERYTHING YOU NEED TO KNOW

DISCOUNT

40% off storewide - everything, including all new collections launching on November 20th (180+ items), popular sellers and supplements - nothing is excluded, this is a website wide 40% off discount.

Our Black Friday Sale is our one and only sale of the year in November! Our 2020 Black Friday Sale is bringing a whole new meaning to the word ‘sale’ with our whole store discounted 40% PLUS an amazing gift pack valued at $100 with orders over $200 AUD.

We aren’t just discounting our current stock, we are releasing an entire new collection just in time for summer! Over 180 brand new items, styles and designs, for men & women, will be available for you to purchase at 40% off, along with our current website stock and supplements!

 

FREE GIFTS 

Every order over $200 AUD (after discount) will receive this gift pack valued at $100, while stocks last. 

1 x Baking Mix - Protein Brownie $19.99 (not for sale item)
1 x All Natural Protein Bite Variety Pack - 5 Bites $19.99 (not for sale item)
1 x Destiny Fat Burner 30 Serve (11 flavours to select from) $59.99

+ Free Standard Shipping

Only the first 10,000 orders will receive Destiny Fat Burner 30 serve. Get in quick on launch day!

One gift pack per person, per order (you won't be allowed to make multiple orders to claim multiple gift packs. IP address will be blocked from receiving multiple gift packs)

Gifts are while stocks last, so make sure you get in quick!

$10,000 CASH GIVEAWAY!

One lucky person from this GIVEAWAY will win $10,000 AUD cash!

HOW TO ENTER? 

EVERY $100 you spend during our Black Friday Sale will be ONE TICKET ENTRY into this mega giveaway. Eg. if you spend $500 - that’s five ticket entries.

There’s no catch - it’s truly as good as it sounds. The winner will be drawn and announced on our @MuscleNation Instagram in December, after the sale period is finished.

One lucky person will win $10,000 AUD cash!

You got to be in it, to win it!

 

What happens after I place my order? Black Friday Shipping Information.

Our warehouse will be operating over 24 hours, 7 days a week, during this period to get your orders out as quickly as possible, so rest assured we are working around the clock! 

Due to the high amount of orders placed during our one and only sale of the year, please allow up to a 15-20 business day delay in receiving your dispatch information. Once your order has been dispatched and picked up by our couriers, you will receive tracking updates via Email and SMS.

Please be mindful, this is also a very busy time of the year for participating couriers as they approach peak season. Once your orders have been dispatched from our warehouse, please be mindful there are differing delays depending on your location. This means it might take up to 48 hours for your tracking information to update.

Nonetheless, orders will be flying out of the Muscle Nation warehouse and couriers are working extended hours to make sure your packages are with you in no time!

We kindly appreciate your understanding and patience during this very busy period!

 

I have a question about my order! What is the best way to contact Muscle Nation? 

If you have any questions regarding your order, please don’t hesitate to contact us. But first, have a read through our FAQ’s below, as we may have already answered it.

The easiest, and most reliable way to contact us is via Email or Facebook Messenger! 

Email us at orders@musclenation.org

Facebook message us here

Please allow up to 48 hours for a reply during this period. We thank you for your patience.

 

SUPPLEMENTS INFORMATION

ALL supplements are part of the 40% off storewide discount.

There will be no pre-made stacks and bundles available during our Black Friday Sale period. 

You will need to choose your supplements individually, and they will all be 40% off during this period.

Destiny Fat Burner 30 serve, Protein Bite Variety Pack and Protein Brownie Baking Mix will not be available to purchase during this period.

However, if you spend over $200 AUD you will receive all three for free as part of your gift pack.

You will be able to choose between 1 of 11 flavours of Destiny Fat Burner in your gift pack.

Destiny Fat Burner 30 serve, Protein Bite Variety Pack and Protein Brownie Baking Mix are valued at $100, and will be added to your cart for FREE if you spend over $200 AUD during our Black Friday Sale.

More information on the above, read below in our FAQ’s.

 

FAQ

 

Is the 40% off discount applied storewide?

Yes, our 40% off discount is available storewide! This includes our new collections, best sellers and supplements. Over 180 brand new items will be available for you to purchase at 40% off, along with our current website stock. Our Black Friday Sale is our one and only sale of the year in November.

 

Does this discount apply to new collections or only selected items?

This sitewide discount applies to our new and current collections! We’re so excited for you to see the fresh styles set to launch for men and women - and just in time for summer. We want you to be able to take advantage of this amazing discount on our current stock and as well as new collections.

 

Can I use a discount code or gift card along with the 40% off discount?

Gift cards and credits (from returns) can be used with our 40% off storewide discount. No other discount codes or athlete codes will be available to use. As our 40% off discount is a storewide sale, there will be no need to enter any other coupons at the checkout. Current loyalty Bronze, Silver and Gold codes will also not be available to use during this sale period. 

However, we are super excited to announce there will be a new Muscle Nation Rewards program in place just in time for Black Friday for you to accrue your points. 

 

With the new rewards program, can I redeem my points during the Black Friday Sale?

During our Black Friday Sale you can earn reward points however, you will not be able to redeem them. Not to worry, after the sale period is finished, you will be able to access all your points and use them on future orders!

 

How many times can I enter the $10,000 cash giveaway?

Every $100 you spend during our Black Friday Sale will be a ticket entry into the giveaway. So if you spend $500 - that’s five ticket entries. One lucky person from this giveaway will win $10,000 cash (Australian Dollars). There’s no catch - it’s truly as good as it sounds. The winner will be announced after the sale period is finished in December.

 

How will the $10,000 cash giveaway winner be announced?

The lucky winner will be drawn and announced on our official @MuscleNation Instagram page once the sale period is finished in December, and contacted via email.

 

Shipping times during Black Friday?

Rest assured, our team will be working around the clock to get orders out as quickly as possible. Our warehouse will be operating over 24 hours - 7 days a week. 

Due to the high volume of orders placed during this sale period, please allow a 15-20 business day delay to receive your dispatch information. Once your order has been dispatched and picked up by our couriers, you will receive tracking updates via Email and SMS.

Please also be mindful, couriers are experiencing delays of their own as they approach peak season. Delays can differ depending on your location, so your tracking might take a few extra working days to update.

 

Will all orders over $200 AUD receive the gift pack, or is it only a limited amount?

Every order over $200 AUD (after discount) will receive the gift pack. But get in quick, it’s only while stocks last!

This amazing gift pack valued over $100 will include:

1 x Baking Mix - Protein Brownie Double Choc Fudge
1 x All Natural Protein Bite Variety Pack - 5 Bites
1 x Destiny Fat Burner 30 Serve (11 flavours to select from)

Only the first 10,000 orders will receive a Destiny Fat Burner 30 Serve, so get in quick on launch day! Only one gift pack per person, per order - so you won't be able to make multiple orders to claim multiple gift packs.

As a bonus, you will also receive free standing shipping.

 

Are supplements included in the sale?

Yes, our supplements are part of the 40% off storewide discount! Pre-made supplement bundles and stacks will not be available, just a straight 40% off every individual supplement.

 

How long is the sale for?

The sale period will run for roughly 1-2 weeks max. We can assure you, our one and only sale of the year is not to be missed! So get in quick, as sizes, items and supplement flavours will sell quickly. We will notify everyone through email and social media when the sale is 48 and 24 hours from ending, as stock and gift packs selling out will impact how long the sale runs for. We suggest getting in quick, with the sale launching on Friday 20th November at 8am AEST.

 

Can I use Afterpay / Sezzle / Laybuy / Zip Pay?

Yes, you can use Afterpay, Sezzle, Laybuy and Zip Pay as payment options at the checkout.

 

Will everything be up on the website before Black Friday to view?

Yes, we will have all our new styles for men and women available for viewing online prior to the start of the sale. Please stay tuned via our website and Instagram @MuscleNation for updates on when these items will be ready to view.

 

If something goes out of stock, can I purchase it later on at the discounted price?

Once items sell out, it will not be available later on to purchase at the discounted price. 

Some items will be restocked at a later date, but other items are only until stocks last. If your size sells out, you are more than welcome to sign up to the email notifications if your size returns online. However, post-sale period, items originally discounted at 40% off will revert to full price.

 

Returns & Exchanges?

Great news! We have extended our returns window as we understand we’re approaching the busiest time of the year. You now have 60 days to complete your return from placing your order. 

You may return items purchased at 40% off during our Black Friday Sale. We will be issuing a store credit in exchange for all returns. The value of the credit will be for the price you paid during the sale

During this sale period, we ask customers to please allow 10-14 business days for their return to be processed once it arrives at our warehouse. 

If you have any questions about sizing, style or fit - our Customer care Team is always here to help. You can reach us via Facebook Message or Email us at orders@musclenation.org.

 

What is the best way to contact you if there is an issue with my order?

If you have order issues, please contact us via Facebook Messenger or Email. Our Customer Care Team is always on standby to resolve any issues you may have during this sale period. Please allow up to 24-48 hours for a reply during this busy period.

 

Can I change my delivery address once my order has been placed?

If your address enquiry is urgent, please contact our Customer Service Team immediately after placing your order. You can reach us via Facebook Messenger or Email at orders@musclenation.org

We will always do our best to fulfil any address changes you may have. However, due to the volume of orders we receive during our Black Friday Sale period, this task can be very challenging. Therefore, we cannot guarantee our team will be able to make your desired address changes before your order is dispatched. Please make sure you double check all your address details before proceeding through the checkout.

 

Once I’ve placed my order, can I change an item?

Due to the magnitude of orders we receive during our Black Friday Sale period, we are unable to make changes to confirmed orders. Not to worry, if you have purchased the wrong item or size, we have extended our returns window! You may return your desired items in exchange for a store credit.

For more information on how to lodge a return, please feel free to Facebook Message or Email us at orders@musclenation.org.

 

I live around the corner from the warehouse, can I click and collect my order?

No, during this sale period we will not be offering for customers to come and collect their orders from our warehouse. 

We do understand coming to our warehouse may be a quicker alternative to collecting your parcel. But, as we operate out of an industrial warehouse, the health and safety of our team members and customers is our number one priority.

For this reason, we have various health and safety measures in place, so during our sale period we are not offering for customers to click and collect their orders.

 

Will I receive free shipping on my order?

We’re offering free standard shipping for orders over $100 heading Australia wide and free international shipping for orders over $200 AUD.

 

To receive the gift pack, will my order need to reach $200 before or after the discount?

Your order will need to exceed $200 AUD after discount to receive the gift pack offer.

 

If I ordered express shipping, will my order be prioritised?

Our team will be working around the clock to ensure all orders are dispatched as quickly as possible during this sale period. Even though we prioritise all express orders, even if orders are placed with express post - they will also experience a dispatch delay.

Once your order has been dispatched and picked up by our couriers, you will receive tracking updates via email and SMS. Please be mindful, even if you order express, this will have its own delays. This is a very busy period for couriers.

 

Do I need to add a discount code to receive the 40% off during Black Friday?

You won’t need to add a discount code at the checkout to receive the 40% off. All prices will already be discounted, so you can see the savings while browsing. Simply add items to your cart and happy shopping!

 

Once an item is in my cart, is it reserved?

No, items cannot be held or reserved in carts as Shopify does not currently allow this feature - mainly for security reasons. This way, spam accounts and bots cannot hold large quantities of items in carts to stop other customers from purchasing these products. So get in quick on launch day to grab all your desired sizes and styles!

 

Can I pre-load my cart before the Black Friday Sale?

No, you will not be able to pre-load your cart before the start of the sale. Our website will be turned off 48hrs prior to the sale going live. For the best shopping experience, we recommend clearing your cache so you can browse our website at 40% off without any issues.

 

I’ve made multiple orders, can I combine these together?

If you place multiple orders during our Black Friday Sale, each order will be dispatched separately. Our team is working around the clock to ensure all your orders are dispatched as quickly as possible, so we are unable to combine multiple orders during this time.

 

What happens if one of my items oversells?

In the unlikely event one of your items oversells, we will promptly remove and refund the item from your order. Your order will then be shipped via your selected shipping method.

 

Will I need to pay any additional duties or customs fees on my order?

We will always do our best to ensure the amount of tax being charged to you is as minimal as possible. However, we cannot guarantee a customer will not encounter any additional taxes upon their order passing through their country’s customs. 

For more information, please see Sections 21 & 22 of our Terms and Conditions in relation to import duties, handling fees, customs charges and local sales taxes. 

If you have any further questions, please feel free to contact us via Facebook Messenger or Email.

 

What happens if my parcel is delayed in transit for an extended period of time by the courier?

Not to worry, if your parcel experiences slight delays in transit, this can be quite normal as this is a very busy time for participating couriers. Please be mindful, as couriers approach peak season, there are also differing delays depending on your location, so it may take up to 48 hours for your tracking information to update. 


If your package has been delayed for an extended period of time in transit, please don’t hesitate to contact us via Facebook Messenger or Email - we’re always here to help.

 

If I make an order during Black Friday, will I receive it before Christmas?

Yes, orders placed before November 30th will be received before Christmas. With our warehouse operating over 24 hours, 7 days a week during this period, we will be getting your orders out as quickly as possible. 

We just note, please be mindful, this is the busiest time of the year for participating couriers as they approach peak season. Once your orders have been dispatched from our warehouse, they might experience courier delays which are out of our control.